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Are you a process driven Customer Services specialist with experience in services ,manufacturing or engineering who is looking for a new role? Are you confident in working with external customers and internal teams? Are well organised and proactive in progressing customer requirements from initial order through manufacturing and to dispatch? Are you looking for a role with a career development and a route into team management?
Kingscroft has been asked to recruit for a Customer Services specialist for a fast paced manufacturing business. As the ideal candidate you will have had experience of working in an administrative or customer facing role in a services , manufacturing or engineering setting. You will be confident of acting as the focal point for customer orders; liaising closely with sales initially and then through engineering, NPI, manufacturing, quality and dispatch.
The role will include:
- Supporting customers as the focal point for all product and progress queries on placed orders
- Reviewing customer orders from sales and processing through to production planning
- Contract review customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
- Proactively communicate with customers and suppliers; communicate any anticipated delays and answer any customer concerns.
- Become a product and process specialist so you can provide general information against customer queries
- Manage customers who become inactive and link with sales to reactivate accounts
- Understand and comply with the sales system, process, and maintenance of the contact database.
- Adhere to and comply with the Quality Manual and procedures.
- Development towards leading a customer focused team
This is a fantastic opportunity to take on a key role for a business that is looking to improve its processes to enable continued growth and expansion. The successful candidate will have great opportunity for future career development with a clear path into management and leading customer services with key international customers.
Please apply today for a confidential discussion on the role.
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