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Are you a process driven Customer Services clerk with experience in services ,manufacturing or engineering who is looking for a new role Are you confident in working with external customers and internal teams Are well organised and proactive with fantastic communication skills and a real passion for delivering excellence for your clientsKingscroft has been asked to recruit for a Customer Services Clerk for a fast paced manufacturing business. As the ideal candidate you will have had experience of working in an administrative or customer facing role in a services , manufacturing or engineering setting. You will be confident of acting as the focal point for customer orders; liaising closely with sales initially and then through engineering, NPI, manufacturing, quality and dispatch. The role will include:
- Supporting customers as the focal point for all product and progress queries on placed orders
- Reviewing customer orders from sales and processing through to production planning
- Contract review customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
- Proactively communicate with customers and suppliers; communicate any anticipated delays and answer any customer concerns.
- Become a product and process specialist so you can provide general information against customer queries
- Manage customers who become inactive and link with sales to reactivate accounts
- Understand and comply with the sales system, process, and maintenance of the contact database.
- Adhere to and comply with the Quality Manual and procedures.
This is a fantastic opportunity to take on a key role for a business that is looking to improve its processes to enable continued growth and expansion. The successful candidate will have good opportunity for future career development.Please apply today for a confidential discussion on the role.By applying to this role, you will register as a candidate with Kingscroft Professional Resources. Our Privacy Policy explains how we will use your information.
