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Customer Services

Kingscroft Professional Resources
Posted 11 hours ago, valid for 14 days
Location

Aberdare, Mid Glamorgan CF449PZ, Wales

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Kingscroft is recruiting a Customer Services specialist for a fast-paced manufacturing business, requiring experience in services, manufacturing, or engineering.
  • The ideal candidate should have experience in an administrative or customer-facing role and be confident in managing customer orders from initial contact through to dispatch.
  • Key responsibilities include supporting customers with product queries, processing orders, and communicating proactively with customers and suppliers regarding any issues or delays.
  • This role offers a salary of £30,000 and requires a minimum of 2 years of relevant experience.
  • There is significant potential for career development, including a clear path toward team management.

Are you a process driven Customer Services specialist with experience in services ,manufacturing or engineering who is looking for a new role Are you confident in working with external customers and internal teams Are well organised and proactive in progressing customer requirements from initial order through manufacturing and to dispatch Are you looking for a role with a career development and a route into team managementKingscroft has been asked to recruit for a Customer Services specialist for a fast paced manufacturing business. As the ideal candidate you will have had experience of working in an administrative or customer facing role in a services , manufacturing or engineering setting. You will be confident of acting as the focal point for customer orders; liaising closely with sales initially and then through engineering, NPI, manufacturing, quality and dispatch.The role will include:

  • Supporting customers as the focal point for all product and progress queries on placed orders
  • Reviewing customer orders from sales and processing through to production planning
  • Contract review customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
  • Proactively communicate with customers and suppliers; communicate any anticipated delays and answer any customer concerns.
  • Become a product and process specialist so you can provide general information against customer queries
  • Manage customers who become inactive and link with sales to reactivate accounts
  • Understand and comply with the sales system, process, and maintenance of the contact database.
  • Adhere to and comply with the Quality Manual and procedures.
  • Development towards leading a customer focused team

This is a fantastic opportunity to take on a key role for a business that is looking to improve its processes to enable continued growth and expansion. The successful candidate will have great opportunity for future career development with a clear path into management and leading customer services with key international customers.Please apply today for a confidential discussion on the role.By applying to this role, you will register as a candidate with Kingscroft Professional Resources. Our Privacy Policy explains how we will use your information.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.