Collections

Your new companyYour new organisation are looking for a competent collections specialist to work on a hybrid basis. 2 days in the office in Nantgarw and 3 days from home.Your new role

• Ensure all accounts are processed and managed correctly, complying with procedures and guidelines issued by the company.
• Ensure that any vulnerable customer assistance does not increase or prejudice lending risks and/or potential financial loss to the company.
• Ensure all vulnerable customers are dealt with in accordance with FCA regulatory requirements, particularly CONC principles for businesses 6 and 7.
• Identify customer's needs and requirements for VC as well as having a clear understanding of their current and future financial capabilities, trying to avoid the possibility of repossession.
• Ensure any DMP/VC arrangement is reasonable and in line with the customer's ability to pay and maintain the arrangement; at the same time not increasing the customers' level of debt.
• Ensure procedures concerning customer's health are followed and we comply with MALG guidelines including the updating of the mental health log.
• Identify any improvements that can be made within the process and make recommendations to the Specialised Management Coordinator aimed at improving performance and service.
• Ensure all performance reporting is up to date.
• Ensure a DMP project is run every month to identify potential customers in need of assistance

What you'll need to succeedYou will either have experience within credit control, collections or dealing with vulnerable customers. You will be happy working on a hybrid basis and working with a team where the line manager is based remotely. What you'll get in returnIn return you will be offered private healthcare, competitive pension and salary, hybrid working and flexible on hours when required.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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