Night Duty Manager

The Copthorne Hotel Aberdeen is seeking an experiencedNight Duty Managerwho will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.

• Are you an experienced Hotel Night Duty Manager?
• Are you an excellent customer service provider?
• Are you looking for an exciting new challenge?

If so, this could be an ideal opportunity for you!

As Night Duty Manager, responsibilities will include:

• Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision
• Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
• Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
• Ensuring the night audit function is completed accurately on a timely basis
• Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
• Communicating effectively with the Front Office supervisory team, the Food & Beverage Operations Manager and wider hotel team

We are keen to hear from applicants with the following:

• Hotel experience
• Night audit experience
• Management/supervisory experience
• Excellent customer service skills
• Experience of using a Front Office Management system, e.g., Opera
• Local area knowledge
• Ability to work 5 night shifts out of 7 on a rota basis, including weekend work, as the business requires

About the Hotel

The Copthorne Hotel Aberdeen, is a beautifully maintained historic building situated in the heart of Aberdeens West End and provides convenient access to surrounding areas. The hotel offers 87 bedrooms, all with modern amenities.

The Grain Store Bistro & Bar offers a warm and friendly atmosphere with something for everyone from our delicious menu, lighter meals are available in the bar area. Our Aberdon Function Suite, with private bar is ideal for conferences, exhibitions, private events and weddings.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

• We offer a benefits package including:
• Cash Health Plan cover option
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Life Assurance, where applicable
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Social Events, Wellbeing and Team Activities
• Uniform
• Length of Service related holiday scheme
• Recommend a Friend Scheme, where eligible

and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.