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- Scheduling & Coordination: Plan and manage the engineering team’s workload, ensuring tasks are prioritised and deadlines met.
- Customer Communication: Act as the primary point of contact for customers, keeping them informed about job progress, timelines, and any changes.
- Supplier Liaison: Communicate with suppliers to order parts and materials, track deliveries, and resolve issues.
- Problem Solving: Quickly address and resolve scheduling conflicts, delays, or technical issues.
- Administrative Support: Maintain accurate records, prepare reports, and handle general administrative duties related to service coordination.
- Experience: Proven experience in a similar role, such as service coordination, scheduling, or administrative support, preferably in an engineering or technical environment.
- Organisational Skills: Exceptional multitasking ability with a keen eye for detail.
- Communication: Outstanding interpersonal skills, both written and verbal, with the ability to build rapport across teams and with customers.
- Tech Savvy: Proficiency in Microsoft Office Suite and familiarity with CRM or scheduling software.
- Problem Solver: A proactive mindset with the ability to remain calm under pressure and think on your feet.
