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Responsible for coordinating service and rental opportunities, including manpower, equipment planning, mobilisation and administration. Required flexibility to work across all areas of the business as necessary.
- EnsureHealth and Safety, Environmental and Quality Policies are adhered to at all times
- Responsible for coordinating all rental asset management jobs. This includes facilitation of the job information accurately through Probity and adhering to the new Lean rental process, providing reports for utilization, differed days, lost rental write off, scrapped, etc
- Act as main point of contact for nominated customer accounts.
- Create and send customer quotes; track progression via follow up emails/phone-calls and document responses in appropriate logs.
- Supports Certification process as required.
- Create import/export documentation and request clearance for customs.
- Responsible for coordinating refurbishment jobs. This includes facilitation of the job packages, customer communication and timely / accurate management of quote to cash process.
- Facilitation of international mobilization of technicians and test equipment, booking travel i.e. flights, hotels, cars, arranging visas, permits etc. Ensuring all back charges and associated costs are invoiced to customers account.
- Ensure regular quality customer communication on all ongoing operations matters (i.e. travel plans, payments, monthly KPIs, up-coming inspection requirements etc). Attend customer meetings as required.
- Answering incoming service and sales telephone calls, dealing with any enquiries and redirecting calls accordingly.
- Liaise closely with the other coordinators, providing support and cover during periods of holidays or absence.
- Works as an effective team player.
- Liaise with sales to maximize on OE sales opportunities.
- Implement process updates and changes to Rental and Refurb activities.
Required
Previous administrative experience at a high level essential, ability to managing customer accounts.
Experience with customs requirements such as imports, exports and clearance instructions.
Language Skills:
Good communicator with the ability to effectively present information in written and electronic format to the highest standard.
Computer Skills:
Excellent IT skills with sound knowledge of Microsoft Office packages including Excel.
Work Environment:
Ability to work on own initiative. Flexible and responsive to internal and external customers.
