Customer Service Apprenticeship - Aberdeen

Overview

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.

We are now seeking candidates that are passionate about delivering excellent Customer Service, can demonstrate great work ethic and are motivated to join a Customer Service Apprenticeship at our local Aberdeen branch. Are you enthusiastic, eager to learn and a great communicator? Then this could be the opportunity for you.

After an initial virtual classroom-based orientation session, you’ll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. 

This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service.

As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more.

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are recognised as a leader in diversity, equity and inclusion, having been included in prestigious lists such as The Times Top 50 Employers for Gender Equality and Stonewall's Top 100 Employers for LGBTQ+ Inclusion. Additionally, we proudly hold the title of Disability Confident Leader and rank within the top 25 of the Social Mobility Employer Index.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

You will undertake a Modern Apprenticeship in Customer Service (Level 6). For more information, check out Robbie's Story and lots of other great stories on our website to see why apprenticeships with Enterprise are the place to be! 

Responsibilities

Responsibilites for this role will include, but will not be limited to: 

• Providing administrative support to your team
• Providing exceptional customer service in person and via written communication
• Updating internal databases and systems with attention to detail 
• Building internal and external relationships and communicating on a variety of levels

Qualifications

The right candidate will be able to demonstrate the following skills: 

• Self motivated
• Customer focused
• Good attention to detail
• Good organisational skills
• Good attendance and punctuality record
• Maths and English at National 5 level

Additional Information

Please let us know about any accommodations you may need to participate in our recruitment process.

• Pay: £7.40 per hour, with the opportunity to earn additional bonuses  
• Hours: 40 per week, working patterns Monday to Saturday
• Apprenticeship Level: Modern Apprenticeship - Customer Service Level  6
• Duration: 12 to 18 months
• Location: Inverness

Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality.