Business Support Assistant / Customer Service Administrator

Job Title: Business Support Assistant

Salary: £25k - £26k per annum depending on experience

Location: Aberdeen, AB12 3LF

Job Type: Full Time, Permanent

We have an exciting new opportunity for an enthusiastic candidate to join the HF family in a permanent role that promises unique challenges, a varied workload and great career progression opportunities within the company.

HF Group are looking to recruit a Business Support Assistant to work in our Aberdeen Office.

Responsibilities

• Raise jobs on our bespoke system
• Organise and schedule engineers workload, liaising with supervisors and clients
• Monitor ongoing works, ensuring jobs are completed in conjunction with clients SLA's and order limits are adhered to
• Updating client portals as required
• Telephone and email correspondence with clients and suppliers including raising purchase orders for material in a timely manner
• Sending quotes for follow on works
• Maintain office supplies and recording deliveries
• Maintain a filing system for important documents and records
• Provide administrative support to ensure efficient operation of the office

Qualifications

• Proven experience as a Business Support Assistant or similar role
• Proficient in MS Office (Word, Excel)
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines
• Strong attention to detail and accuracy in data entry and record keeping
• Excellent written and verbal communication skills

The successful candidate should be competent in Microsoft Office packages and hold computer experience, they would be required to hold excellent organisational skills and a polite and helpful telephone manner. Candidates should also hold numerical skills and have the ability to prioritise and manage a busy workload. Full training will be given.

Working for HF Group

The HF Group is a family run collection of companies and services with branches across the UK. Our family culture stretches back over three centuries in business yet it means much more than dates and numbers. It's quite literally, the core of our business. We consider all of our employees as part of the family and invaluable assets to our ongoing success. We continually invest in training, refresher courses and development for our team that allows everyone in the HF family to share in a thriving and mutually supportive working environment.

The benefit to us? Excellent staff retention and length of service rates. And to our clients? The reassurance of the best possible service, throughout every aspect of their communications with us.

Working across a variety of business sectors in exciting, ground-breaking projects, we make sure that new members who join the HF family join us with a clearly defined development path that is supported by regular reviews, training and ongoing support from our senior level management team.

Benefits/Additional Perks

• Private Medical Cover
• Critical Illness Cover
• Auto Enrolment Pension
• Death in Service Insurance
• Perkbox Subscriptions

No Agencies please

HF is an equal opportunities employer.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Disclaimer: due to the high volume of applications that we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure that we can manage application levels while maintaining a positive candidate experience. Once a job vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Due to volume only successful candidates will be contacted.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Admin Assistant, Office Administrator, Administrator, Customer Support, Customer Service Administrator, Administration Clerk, Administrative Assistant, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Office Assistant, Office Coordinator, Clerk, Business Administrator: may also be considered for this role.