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Brightwork are pleased to be recruiting for an Operations Supervisor on behalf of our client based in Aberdeen, on a full time, permanent basis.
As Operations Supervisor you will be responsible for covering all operational aspects of the international and domestic freight requirements of the Aberdeen branch relating to road transport. This will include all road freight for domestic and land transportation for both import, export and domestic shipments.
Working with this client, duties will include but are not limited to:
- Overseeing the day-to-day operational supervision of the depot and road freight undertakings, whilst liaising with the teams in our other hubs, ensuring good and efficient planning.
- Liaising with the finance department to ensure effective facilitation with accounts.
- Managing the performance of the road freight and assisting with the supervision of new employees by coaching and mentoring as business grows.
- Providing support and problem-solving options for problematic shipments and managing client expectations when issues arise.
- Ensuring information is communicated effectively to both external and internal customers / departments
- Negotiating with domestic transport, and Logistic services companies and manage the procurement of those services with ongoing review of performance and market cost analysis.
- Providing input and direct support to top tier and key account clients.
- Implement and ensure policies and procedures are followed as communicated from senior management
- Preparing of client specific reports when required.
- Preparing and presenting shipment reports to key stakeholders.
- Liaising with clients and transport companies to coordinate collection and deliveries.
- Ensuring warehouse specific requirements are maintained under CAA Aviation requirements, along with other regulatory commitments
- Liaise with the sales teams to drive the road product forward as well as taking a keen part promoting the service(s).
Experience:
- 3 – 5-years' experience in managing road freight operations supporting a wide range of customers operating in the Oil & Gas sector, construction, FMCG sectors etc.
- Management/supervisory experience (minimum 3 years) with the ability to motivate and drive team members
- Good knowledge of road freight planning and use of planning tools (Timpex is used for road freight)
- General knowledge of freight forwarding, break bulk, heavy lift, over dimensional and special project cargoes
- Strong problem solving and leadership skills
- Confident in conflict resolution
- Advanced negotiation and relationship skills
- High level of interpersonal skills
- Positive and professional attitude
- Proficient in the Microsoft Office suite
- High attention to detail and strong planning and organising skills
- Ability to prioritise tasks effectively in a busy work environment
- Excellent communication skills both verbal and written
- Ability to work autonomously and within a team environment
- Current unrestricted drivers licence
Desirable
- In depth knowledge of Road and Multi Modal Freight Procedures
- Sound knowledge of Incoterms
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
