Property Manager

Property Manager

Location: Aberdeen

Hours: Full Time

Type: Permanent

Salary: £27k - £32k plus £3,300 car allowance

Drivers Licence and car essential.

Face to face customer service experience is essential for this role.

Summary:

Our client is looking to appoint a Property Manager to be based in Aberdeen. Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.

Main responsibilities:

Customer Experience/Engagement:

• Responsible for the delivery of the customer excellence charter.
• Building and maintaining relationships with both customers and contractors.
• Responsible for processing and distributing regular customer communications

Administration co-ordination:

• Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers.
• Responsible for the management, movement and recording of property keys.
• Assist property managers with administration elements of customer insurance claims.
• Assisting with the preparation and distribution of quarterly customer invoices.
• Responsible for processing property sales.

Record keeping:

• Ensuring customer records are kept accurately and up to date.
• Monitoring and maintaining both personal and shared mailboxes.

KPIs:

• Customer satisfaction (complaints % and survey/interviews).
• Customer response times (% delivery vs target.

Person Specification:

• Previous experience in a customer service-based role.
• Strong communicator.
• Ability to work well as part of a team.
• Proficient using Office 365.
• Ability to work to targets.
• Work well under pressure.
• Previous experience using a CRM based system is preferable, but not essential.