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Property Manager
Location: Aberdeen
Hours: Full Time
Type: Permanent
Salary: £27k - £32k plus £3,300 car allowance
Drivers Licence and car essential.
Face to face customer service experience is essential for this role.
Summary:
Our client is looking to appoint a Property Manager to be based in Aberdeen. Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.
Main responsibilities:
Customer Experience/Engagement:
- Responsible for the delivery of the customer excellence charter.
- Building and maintaining relationships with both customers and contractors.
- Responsible for processing and distributing regular customer communications
Administration co-ordination:
- Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers.
- Responsible for the management, movement and recording of property keys.
- Assist property managers with administration elements of customer insurance claims.
- Assisting with the preparation and distribution of quarterly customer invoices.
- Responsible for processing property sales.
Record keeping:
- Ensuring customer records are kept accurately and up to date.
- Monitoring and maintaining both personal and shared mailboxes.
KPIs:
- Customer satisfaction (complaints % and survey/interviews).
- Customer response times (% delivery vs target.
Person Specification:
- Previous experience in a customer service-based role.
- Strong communicator.
- Ability to work well as part of a team.
- Proficient using Office 365.
- Ability to work to targets.
- Work well under pressure.
- Previous experience using a CRM based system is preferable, but not essential.
