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Title: Property Administrator
Type: Permanent
Hours: Full Time (Monday Friday)
Sector: Property
Starting Salary: £24,000 + car allowance
Details:
Our client is looking to appoint a Property Administrator on a full time, permanent basis to be based in Aberdeen.
Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the excellence charter.
Duties & responsibilities:
- Customer Experience/Engagement.
- Responsible for the delivery of the customer excellence charter.
- Building and maintaining relationships with both customers and contractors.
- Processing and distributing regular customer communications.
- Administration co-ordination.
- Instructing and monitoring contractor maintenance tasks on behalf of property managers.
- Management, movement and recording of property keys.
- Assist property managers with administration elements of customer insurance claims.
- Assisting with the preparation and distribution of quarterly customer invoices.
- Responsible for processing property sales.
- Record keeping, ensuring customer records are kept accurately and up to date.
- Monitoring and maintaining both personal and shared mailboxes.
- KPIs - Customer satisfaction and response times.
Person Specification
- Previous experience in a customer service-based role.
- Strong communicator.
- Ability to work well as part of a team.
- Proficient using Office 365.
- Ability to work to targets.
- Works well under pressure.
- Previous experience using a CRM based system is preferable, but not essential.
