Service Delivery ManagerAbout the roleThe Service Delivery Manager will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction, and managing service delivery teams to meet the company's objectives.If you're passionate about delivering exceptional IT services and leading a dynamic team, we encourage you to apply for this exciting opportunity as our Service Delivery Manager.Key Responsibilities* Manage Client Relationships: Serve as the primary point of contact for all service delivery related inquiries and issues. Build and maintain strong, long lasting client relationships.* Service Delivery Excellence: Ensure that services are delivered in accordance with agreed upon contracts and that client expectations are met or exceeded.* Process Improvement: Continuously evaluate service delivery processes and implement improvements to enhance efficiency and effectiveness.* Performance Metrics: Report on and present service delivery metrics and KPIs internally and to customer, taking corrective action as necessary to ensure targets are met.* Risk Management: Identify potential risks related to service delivery and implement appropriate mitigation strategies by working with key individuals within the business. Qualifications:* Experience as a Service Delivery Manager or similar role, such as Service Desk Lead* Strong understanding of IT service management and delivery frameworks such as ITIL.* Excellent client facing and internal communication skills.* Strong leadership skills with the ability to manage and motivate teams.* Analytical thinker with problem solving capabilities and attention to detail.
Back to searchService Delivery Manager
Purple Placements
Posted 16 hours ago, valid for 21 days
Abingdon, Oxfordshire OX14 1TU, England
£28,000 - £33,600 per annum
Full Time
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Sonic Summary
- The Service Delivery Manager will oversee service delivery to clients, ensuring high customer satisfaction and managing teams to meet company objectives.
- Candidates should have experience in a similar role, such as Service Desk Lead, with a strong understanding of IT service management frameworks like ITIL.
- The position requires excellent communication and leadership skills to effectively manage client relationships and motivate teams.
- The role involves continuous process improvement, performance metrics reporting, and risk management to enhance service delivery efficiency.
- The salary for this position is competitive, and a minimum of 5 years of relevant experience is required.
