Customer Service Advisor

Do you value a first-class customer experience? If you love leaving customers delighted and have exceptional communication skills, joining the Whittard of Chelsea team as a Temporary Customer Service Advisor could be the ideal role you’ve been searching for. Especially if you love a cuppa!

Our story began in 1886 when Walter Whittard began selling the finest tea, coffee, and hot chocolate in London with the approach to buy the best. Over 137 years later, our never-ending curiosity to find unique blends and distinctive tastes lives on at Whittard. We continue to flourish, and our ambition will always remain the same - to ensure every customer can enjoy their own Whittard moment, and make each day more special.

Based out of the stunning Abingdon, Oxfordshire Head Office, you’ll join a friendly and passionate team who works shifts throughout Monday to Saturday on shifts to deliver a first-class customer experience via phone, email and live chat.

This position is a fixed term contract, starting as soon as possible and operating until the middle of January.

As Customer Service Advisor you will be responsible for:

• Answering a variety of incoming customer enquiries via phone, email, live chat, and social media platforms, responding politely, quickly, and efficiently.
• Prioritising inbound queries, covering all avenues in a timely manner.
• Acting as Brand Ambassador for the company, demonstrating product knowledge.
• Taking customer orders, utilising market knowledge to identify opportunities to up-sell.
• Escalating or transferring more complex queries as necessary.
• Upholding stringent service standards to reflect the Whittard experience.
• Maintaining the customer database with relevant, accurate data derived from calls.
• Tracking orders, updating client information, and logging issues are all part and parcel of the role.

With fantastic brand and product training on offer, this role would suit an individual who thrives in a fast-paced environment, applicants should also:

• Possess previous experience of working within a contact centre environment, providing high levels of service.
• Have experience with working in the retail sector and will understand how to prioritise issue resolution while managing multiple cases at once.
• A good understanding of using databases, with good attention to detail, as you will be expected to document call logs.
• Be able to adjust to peaks and troughs of business within the retail industry, keeping a level head under pressure.
• Have outstanding communication skills, as well as good data-entry skills.
• Be accustomed to working with KPIs within SLAs.

The role itself…

An exciting opportunityfor a customer-centric, confident, and self-starting individual who thrives in a customer support environment. You will be passionate about providing excellent service levels, which by extension maintain the Whittard brand. This Customer Service Advisor position needs natural confidence in communicating with customers and other internal teams.

How to apply…?

If this contract role sounds like your perfect opportunity, apply now and be sure to include your up to date CV with your application.

Niche Recruitment is proud to be working exclusively with Whittard of Chelsea to manage the recruitment of this position.