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We are seeking a dedicated Customer Service Specialist to provide exceptional support to our clients in Abingdon . The ideal candidate should be adept at problem-solving and have a passion for enhancing customer experiences.
Client Details
Our client is a large organisation based in Abingdon, they have a significant national presence and are renowned for their commitment to innovation and quality.
Description
- Managing customer queries and providing effective solutions.
- Monitoring and maintaining customer accounts.
- Contributing to team efforts to reach department objectives.
- Working closely with other departments to resolve customer complaints.
- Developing and maintaining a deep product knowledge to assist customers.
- Providing feedback on customer interactions to help improve internal processes.
- Undertaking administrative tasks as required.
- Continually striving to enhance the customer experience.
Profile
A successful Customer Service Specialist should have:
- Previous experience in a customer-facing role
- Outstanding communication and interpersonal skills.
- Proficiency in using CRM systems and Microsoft Office Suite.
- A proactive approach to problem-solving.
- Ability to multitask and prioritise workload effectively.
Job Offer
- A competitive hourly rate of £12.50-£14.00 depending on experience
- A positive work environment that encourages teamwork and collaboration.
- Opportunities for professional growth and career progression.
We invite all suitable candidates who are excited about enhancing customer experiences and contributing to the success of a large organisation, to apply for this position in Abingdon.
