Customer Success Manager

Role: Customer Success Manager

Location: Abingdon, Oxfordshire (Hybrid)

Salary: £30,000 - £40,000

Hours: Part Time - 30 Hours per week

?Profile

Planet Recruitment are proud to be working with a fast-growing organisation based in the Abingdon area who are looking for an Customer Success Manager.

As a Customer Success Manager, you will be responsible for ensuring exceptional customer interactions while managing change initiatives that improve the overall customer experience.

This role requires a strong customer-centric approach, combined with expertise in driving strategic change to enhance client satisfaction and support the seamless implementation of new services, technologies, and processes.

Key Responsibilities

• Oversee the implementation of high standards for customer experience, ensuring consistency and excellence across all touchpoints.
• Manage and resolve customer complaints and issues promptly and professionally to ensure client satisfaction.
• Ensure effective communication and collaboration across all departments within the business.
• Analyse client feedback and satisfaction metrics, identifying trends and opportunities for service improvement, and present findings to senior management.
• Lead internal client review meetings to assess feedback, support usage, profitability, operational trends, and client issues, driving improvements to enhance the customer experience.
• Collaborate with leadership to develop strategies for improving customer engagement.
• Work closely with support, technical teams, and account management to align service improvements with client expectations and drive a seamless client experience.
• Champion continuous improvement by proactively addressing issues, leading change initiatives, and work with department heads on cross-functional projects to optimise the customer experience.
• Provide ongoing training for staff to continuously improve customer service delivery and the overall customer experience.

Essential Experience

• Strong communication skills,
• Professional, approachable, and flexible,
• Team Player working effectively with colleagues across all functions.
• Demonstrates energy and a positive attitude.
• Tenacity and a strong desire to make a difference, always with the customer in mind.
• Attention to detail.
• Experience in managing conflict and process improvement between client and support provider.

If you feel you have the right skill set and want to work for a growing organisation, then please apply ASAP.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.