Service Desk SchedulerAbout the roleThis role provides support with scheduling Field Engineers to provide on-site break-fix support to our client base. The working hours will be: 40 hours per week Tuesday - Saturday 08:30-17:30 this is flexible on days but must include a Saturday Your key tasks and responsibilities will include:The Scheduling coordinator supports our UK and Ireland workforce by managing various aspects of operational support. This role is ideal for someone highly organised, eager to gain hands-on experience, and ready to thrive in a fast-paced environment.With excellent career progression opportunities, this role is perfect for anyone looking to develop skills in operations and administration while playing a vital part in our team's success.Key Responsibilities:* Arranging Field Engineer diaries* Liaising with Service Desk to schedule visits* Reporting on diary entries and visits* Logging support desk interactions in our ticketing system.* Escalating problems to other departments as needed.* Utilising the Autotask ticketing system to support business needs.* Supporting health and safety initiatives and compliance. The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation.
Back to searchService Desk Scheduler Saturday
Purple Placements
Posted 12 hours ago, valid for 22 days
Abingdon, Oxfordshire OX14 1TU, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The Service Desk Scheduler role involves supporting the scheduling of Field Engineers for on-site break-fix support in the UK and Ireland.
- Candidates should be highly organized and eager to gain hands-on experience in a fast-paced environment, with a focus on operational support.
- This position requires 1-2 years of relevant experience and offers a salary of £25,000 per year.
- The working hours are 40 hours per week, from Tuesday to Saturday, 08:30-17:30, with some flexibility on days but a Saturday must be included.
- The role provides excellent career progression opportunities and involves responsibilities such as arranging diaries, liaising with the Service Desk, and logging interactions in the ticketing system.
