Second Line IT Support

Second Line Technician needed to cover one of our clients Schools in the Abingdon area.

Salary: up to £30,000

Benefits:25 days holiday, company pension scheme, sage benefits

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites.

If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.

Your responsibilities will include:

• Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
• Assist the Network Manager in the successful operation of the site.
• Set-up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion.
• Follow standard practices to run network monitoring reports or utilities.
• Update asset lists of equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Carry out regular checks on the systems which include, but are not limited to the following: disk space checks; back-up checks; event log checks; cluster shared volume / shared storage for hypervisors; SNMP traps.
• Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required.
• Potential to be assigned to project teams during the school holidays.

Requirements:

• GCSE Grade 5 or above in Maths and English.
• A Level, BTEC, NVQ or T-Level in a relevant subject.
• Industry qualification within the IT sector - Microsoft, Cisco, Aruba, Apple is preferred.
• 2-3 years experience in an IT Helpdesk or IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Experience in the education sector is desirable, but not essential.
• Technical troubleshooting and problem management skills.

We can offer you:

• An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
• Exceptional career development and advancement opportunities including Microsoft/Apple training.
• Opportunities to gain experience in high level IT projects.
• The potential to progress to the senior levels of our management team.

If you are interested in this role and would like to find out more, we would love to hear from you.