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1st/2nd Line IT Support Engineer

Red King Resourcing
Posted 6 hours ago, valid for 23 days
Location

Abingdon, Oxfordshire OX14, England

Salary

£26,000 - £32,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Our Client is seeking a dynamic 1st/2nd Line IT Support Engineer to join their IT team.
  • The role involves providing essential technical support to clients, ensuring smooth operations and minimal disruptions.
  • Candidates should have strong troubleshooting skills, a passion for customer service, and ideally possess 1-2 years of relevant experience.
  • The position offers a salary in the range of $40,000 to $50,000 per year, depending on experience.
  • Key responsibilities include supporting end-users, managing Active Directory and Exchange environments, and troubleshooting Office 365 applications.

1st/2nd Line IT Support Engineer

Our Client is currently looking for looking for a dynamic 1st/2nd Line IT Support Engineer to join their IT team. You will provide essential technical support to our clients, ensuring smooth operations and minimal disruptions. The ideal candidate will have strong troubleshooting skills and a passion for delivering excellent customer service.

Key Responsibilities:

  • Provide 1st and 2nd line IT support to end-users.
  • Install and configure Windows 10 operating systems.
  • Perform PC hardware repairs and maintenance.
  • Troubleshoot and resolve issues with Office 365 applications (2013 version).
  • Manage and maintain Active Directory and Exchange environments.
  • Provide support for MacOS users.
  • Assist with the setup, installation, and configuration of systems and software.
  • Document issues, resolutions, and processes in the support ticketing system.

Desirable Skills:

  • Exposure to Microsoft Server Operating Systems.
  • Familiarity with CompTIA A+ certifications or equivalent experience.

Key Skills:

  • Windows 10 installation and configuration.
  • Office 365 (2013 version) management.
  • Active Directory and Exchange experience.
  • PC hardware troubleshooting and repair.
  • MacOS support experience.

If you are interested in this role and would like to understand more then please click apply.

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