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- Provides pricing and delivery information.
- Works with finance to ensure collections of revenue is received timely.
- Performs follow-up to ensure timely shipment of materials and customer satisfaction.
- Resolve customer service issues and track open sales orders.
- Maintain accuracy of CRM tools for sales organisation and generate quotes.
- Submit KPI and reports in a timely manner.
- Act as first point of contact within the Commercial office during working hours to ensure phone calls are taken and queries are dealt with in a timely manner.
- Update commercial/sales dashboards and reports.
- Act in a professional manner at all times, including communications with customers and clients, demonstrating the company values.
- Working knowledge of Microsoft and other CRM sales tools.
- Work typically involves detailed checks or close review of output by a senior co-working and/or supervisor.
- Demonstrate experience in an admin or support type role.
- Be self-motivated with the ability to work individually or in a team environment.
- Strong IT skills to include Excel, Word, and PowerPoint.
- Good communication skills with the ability to communicate in both written and verbal forms internally and externally with senior management.
- Strong numerical ability with a problem solving outlook.
- Be able to remain calm under pressure.
