Back to search
Junior Professional Services Engineer
Location: Abingdon (Hybrid)Salary: £27-32k per annum
An award-winning provider of IT security solutions, is looking for a Junior Professional Services Engineer to join their growing team. Specialising in IT security and with a focus on developing our people, our client is committed to providing opportunities for growth and career advancement. This role offers a fantastic pathway for someone to develop into a highly skilled and professional services engineer.
Key Responsibilities:As a Junior Professional Services Engineer, you will:
- Provide onsite helpdesk support, troubleshooting and resolving IT issues at client locations.
- Act as the escalation point for onsite requirements and ensure all client issues are logged and managed appropriately.
- Deliver client projects alongside senior engineers, gaining hands-on experience and mentoring.
- Manage and prioritise incident tickets, ensuring SLAs are met and clients are kept informed.
- Work closely with other departments, including project management, to ensure smooth delivery of projects and services.
- Maintain communication with clients, vendors, and internal teams to ensure clarity on project scope and timelines.
Skills and Experience:To be considered for this role, you should have:
- A minimum of 2 years' experience in IT, preferably in a corporate or service environment.
- Strong technical knowledge in areas such as Windows 7/8/10, MacOS, Active Directory, Office 365, and Email Management (Exchange).
- Experience with troubleshooting, problem resolution, and client-facing communication.
- A full UK driving license and access to your own transport. Applicants must be local.
- A desire to grow within the IT sector, with the drive to further your skills and certifications.
Desirable Skills:
- Experience with Microsoft Server OS (2008/2012/2016)
- CompTIA A+, N+ certifications, and/or Microsoft certifications (MS-900, MS-100, MS-101)
- Experience with wireless management solutions (Ubiquiti, Meraki, Netgear)
- Experience in an MSP environment is a plus.
Apply today to join a company that supports your growth and success!
