Customer Support Assistant

NW Recruitment Services are looking to recruit a Customer Support Assistant for our industry leading client in the Accrington area.

This is a crucial role in ensuring smooth operation of our client's business and requires keen attention to detail, excellent communication skills and the ability to effectively multitask.

Roles and responsibilities

• Communicate with customers over the phone, via email and face to face
• Maintain and update spreadsheets
• Maintain and update CRM systems with customer details and orders
• General administrative duties

The ideal candidate will:

• Have strong customer service skills, with the ability to build long term relationships with colleagues and customers
• Have excellent administration skills with high attention to detail
• Be organised and self-motivated with the ability to work in a fast-paced environment
• Be computer literate with a working knowledge of the Microsoft package

Hours of Work

Monday to Thursday 8:30am til 5pm. Fridays 8:30am til 4pm.