Client Service Advisor

Off to Work

Posted 21 hours ago, valid for 20 days

Addlestone, Surrey KT15 1FQ

£27,457 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position of Customer Experience Advisor is available in Surrey, offering a salary of £27,457 per annum along with great benefits.
This role requires a passion for customer service and excellent communication skills, as it serves as the first point of contact for suppliers and customers.
Key responsibilities include assisting with onboarding, providing helpdesk support, and training new team members either face-to-face or via Teams.
Candidates should possess strong administrative skills, attention to detail, and the ability to work under pressure while meeting performance targets.
While the job listing does not specify a required number of years of experience, relevant experience in customer service or support roles would be beneficial.

Customer Experience Advisor
Monday to Friday
£27,457 per annum + great benefits

Customer Experience Advisor Monday to Friday Surrey£27,457 per annum + great benefits A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.Primary responsibility of the Customer Experience Advisor is to assist with the delivery of onboarding suppliers, units and assisting with training both face to face or via Teams. Providing help and support to all Customers / Suppliers and Team Members who contact us via telephone, email, live chat and helpdesk service tickets. You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount. Key Responsibilities of Customer Experience Advisor:

Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients and colleagues alike.
Work closely with field based internal and external client account managers
Ensure all helpdesk tickets adhere to timeline, chase for resolution and escalate where necessary
Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
Provide a “first point of contact” for all customer phone and email queries.
Support, train and help newly enrolled team members
Strive to meet performance targets for efficiency, customer service and quality.

Essential Skills for Client Experience Advisor:

Excellent written and verbal communication
High level of attention to detail and accuracy
Good administrative and computer skills (Excel, Word etc)
Ability to prioritise
Ability to deliver excellent customer service
Ability to work under pressure
Proactive team player, possessing self-management & organisation skills
Has an “ownership” can do ethic.

Apply now in a few quick clicks

Client Service Advisor

Customer Service Representative

Customer Service Representative

Customer Service Representative