- Customer Experience Advisor
- Monday to Friday
- £27,457 per annum + great benefits
- Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
- Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients and colleagues alike.
- Work closely with field based internal and external client account managers
- Ensure all helpdesk tickets adhere to timeline, chase for resolution and escalate where necessary
- Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
- Provide a “first point of contact” for all customer phone and email queries.
- Support, train and help newly enrolled team members
- Strive to meet performance targets for efficiency, customer service and quality.
- Excellent written and verbal communication
- High level of attention to detail and accuracy
- Good administrative and computer skills (Excel, Word etc)
- Ability to prioritise
- Ability to deliver excellent customer service
- Ability to work under pressure
- Proactive team player, possessing self-management & organisation skills
- Has an “ownership” can do ethic.