Logistics Team Lead

Reed

Posted 16 hours ago, valid for 3 days

Addlestone, Surrey KT15 1FQ

Full Time

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Sonic Summary

The Logistics Team Lead will supervise a team of 4 in the Reverse Logistics department, focusing on the efficient processing of returned shipments.
This office-based role requires a commitment from Monday to Friday, 8 am to 4:30 pm.
Candidates should have a minimum of 3 years of experience in logistics or a related field, with a strong emphasis on quality management and process improvement.
The position offers a competitive salary of £35,000 per year, reflecting the responsibilities and expertise required.
The successful candidate will foster a culture of continuous improvement and collaborate with various stakeholders to enhance operational efficiency.

LOGISTICS TEAM LEAD

(Mon-Fri 8am-4.30pm, office based)

Job description

A Reverse Logistics Team Leader to Supervise 4 people. This role is responsible for the effective and efficient processing of shipments returned to the Company, whether they be for exchange, refund (RMA), device analysis, Main Accountabilities• Provide leadership, direction and oversee the day-to-day workload of the Reverse Logistics (Weybridge/Addlestone) team.• Maintain quality QMS documents for Warranty and Repair processes and procedures.• Foster a continuous improvement culture, identifying where processes can be improved and collaborate with stakeholders to implement new process using LEAN methodologies and improvement project plans.• Receive incoming repairs. Sort, check contents, and log accurately• Prepare devices for shipping to the Global repair center• Collaborate with Customer Service & Logistics to ensure low 'end to end' processing times• Work with customer services & logistics to resolve customer complaints• Ensure all shipments that arrive are triaged same day and trackers are maintained• ERP system user

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