Logistics Team Lead

Reed

Posted 8 days ago, valid for 16 days

Addlestone, Surrey KT15 1FQ

Full Time

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Sonic Summary

The position is for a Logistics Team Lead, responsible for supervising a team of four in the Reverse Logistics department.
This role requires a minimum of 3 years of experience in logistics or a related field.
The Team Lead will oversee the processing of returned shipments for exchanges, refunds, and device analysis.
A salary of £35,000 to £40,000 per year is offered for this office-based role, which operates Monday to Friday from 8 am to 4:30 pm.
Key responsibilities include maintaining quality documentation, fostering a culture of continuous improvement, and collaborating with customer service and logistics teams.

LOGISTICS TEAM LEAD

(Mon-Fri 8am-4.30pm, office based)

Job description

A Reverse Logistics Team Leader to Supervise 4 people. This role is responsible for the effective and efficient processing of shipments returned to the Company, whether they be for exchange, refund (RMA), device analysis, Main Accountabilities• Provide leadership, direction and oversee the day-to-day workload of the Reverse Logistics (Weybridge/Addlestone) team.• Maintain quality QMS documents for Warranty and Repair processes and procedures.• Foster a continuous improvement culture, identifying where processes can be improved and collaborate with stakeholders to implement new process using LEAN methodologies and improvement project plans.• Receive incoming repairs. Sort, check contents, and log accurately• Prepare devices for shipping to the Global repair center• Collaborate with Customer Service & Logistics to ensure low 'end to end' processing times• Work with customer services & logistics to resolve customer complaints• Ensure all shipments that arrive are triaged same day and trackers are maintained• ERP system user

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