Hire Controller

ur clientis a leading tool and equipment hire firm based across 3 depots in Surrey and the home counties. They are dedicated to providing high-quality rental services to a diverse range of customers. Their commitment to excellence and customer satisfaction has made them a trusted partner in the industry for many years. They are now looking for a dynamic and experienced Hire Manager to join their team and help them continue to grow.

As a Hire Manager, you will be responsible for overseeing the daily operations of the hire department. Your primary focus will be to manage the hiring, maintenance, and return of tools and equipment, ensuring excellent customer service and efficient processes. This role requires a proactive leader with strong organizational skills and a passion for delivering exceptional service.

Key Responsibilities:

• Manage the daily operations of the hire department, ensuring smooth and efficient processes.
• Supervise and support a team of hire coordinators and technicians.
• Oversee the hiring, maintenance, and return of tools and equipment.
• Develop and maintain strong relationships with customers, ensuring high levels of satisfaction.
• Monitor and manage inventory levels, coordinating with suppliers as needed.
• Ensure all tools and equipment are regularly serviced, safe, and ready for hire.
• Implement and monitor compliance with health and safety regulations.
• Prepare and analyse reports on hire activities, performance metrics, and customer feedback.
• Assist in developing marketing strategies to promote hire services and attract new customers.
• Handle customer inquiries, complaints, and disputes professionally and effectively.

Requirements:

• Proven experience as a Hire Manager or Hire Controller within a plant, equipment or tool hire business
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• High level of customer service and interpersonal skills.
• Knowledge of tools and equipment used in construction, landscaping, and other industries.
• Ability to analyse data and prepare reports.
• Proficiency in using computer systems and software relevant to the role.
• Strong problem-solving skills and attention to detail.