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Customer Service Coordinator
Permanent
Macclesfield
£29k - £31k pa
We are recruiting on behalf of our client in the Stockport area for a Customer Service Coordinator. This is a permanent role working Monday - Thursday 08.15 - 17.15 and Friday 08.00 - 13.00 paying between £29,000 - £31,000 per annum.
Our client is an international organisation and a true pioneer in their field, which offers true progression and growth opportunities. You will be working at their modern facility amongst a long standing team providing optimum levels of customer service to their clients all over the world.
Duties will include;
- Managing a portfolio of key customers and learning their requirements by nuturing a partnership with each customer.
- Being aware and reactive to any change in customer mood and reporting any issues to management.
- Responding to all customer interactions in a professional and timely manner.
- Ensuring notice is given of any technical, commercial, quality or manufacturing issues which may arise.
- Working with all department on all customer product returns to establish liability and corrective action plan.
- Monitor the progress of customer orders whilst driving corrective actions to ensure optimum level customer relations are maintained.
- Provide Management with information on sales enquiries, response times, lead times and customer orders in the agreed format on a timely basis.
- Communicate, investigate and provide input into resolving supply issues.
- Process customer enquiries, orders and change requests.
- Maintain, review and update price and customer lists.
- Actively pursue debtors.
In order to be succesful you will need;
- To be able to demonstrate a prove extremely high level of customer service in a B2B setting.
- Have a passion for service delivery.
- Excellent written and communication skills.
- Have a positive and pro active approach to complex customers.
- Be able to offer a true consultative and sensitive cutomer experience.
- Have the ability to form partnerships with your customers.
Benefits include a salary of between £29,000 - £31,000, 31 days' holiday (incl. bank holidays), a significantly increased pension scheme, free on site parking plus many more.
Apply today through the advert or call (phone number removed).
