Customer Service Administrator

Job Title: Customer Service Administrator

Location: Redditch

Salary: £23,500 per annum

Hours: Monday to Friday - 9am to 5pm

Our client is a logistics service provider with over 20 years' experience in their field, and due to an exciting period of growth and internal promotion, they are now recruiting for a Customer Service Administrator.

Key Features of the job role:

• Management of data errors
• Where necessary integrate customer declaration files using the Inhouse System
• Working with SAP to set-up customer accounts, ensure charging rates are correct / amended
• Produce monthly reports used by Customer Account Managers to review with customers
• Work with the relevant team to assist in the accurate completion of customer inventory
• Assist customers with general queries via telephone or email
• Work with other internal departments within the company
• Work alongside the Customer Account Managers to maintain and develop customer accounts
• Create new users from within existing customers / new business wins
• Provide training to customer while they use the company app

Requirements/ ideal qualities

• Previous experience in an office-based administration role
• Knowledge of Microsoft software packages; Excel in particular
• Confident telephone manner and comfortable making and receiving calls
• Ability to proactively work independently towards shared group KPIs
• Ability to react quickly to urgent actions that may arise
• Have a mindset to provide excellent customer service
• Have a desire to develop and grow personally
• Take an active role in the team and challenge ways of working,