Customer Care Manager - Worcestershire/Warwickshire
Edge CareersResidential is recruiting a Customer Care Manager for residentialdevelopment in theWorcestershire/Warwickshireregion.
AsCustomer Care Manageryou will lead the team managing the development throughout thedefectsliability period and liaise between, the internal teams, customers, and contractors.With the aim to reducedefectsand lift surveys whilst ensuring genuinesatisfactionfrom customers and managing spend.
Duties include:
Manage internal and external teams
Lead on final post completion hand over inspection
Drive relationships between sub-contractors and the division.
Deal with escalated or complex issues
Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
Carry out other appropriate ad hoc duties as and when required.
Analysing, reporting, and identifying areas for improvement
For further information or a confidential chat please contact us
Back to searchCustomer Care Manager
Edge Careers
Posted 4 days ago, valid for 20 days
Alcester, Warwickshire B49, England
£45000 - £50000/annum 20% Annual Bonus + Car Allowance
Full Time
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Sonic Summary
- Edge Careers is seeking a Customer Care Manager for a residential development in the Worcestershire/Warwickshire region.
- The role requires leading a team during the defects liability period, ensuring customer satisfaction, and managing relationships with contractors.
- Candidates should have at least 5 years of experience in a similar role, focusing on defect management and customer care.
- The position offers a competitive salary of £45,000 to £55,000 per year, depending on experience.
- Duties include handling escalated issues, conducting inspections, and identifying areas for improvement.
