UX Designer Lead/ IT Director

Alderley Park Recruitment are currenly looking to recruit a UX Lead / Head of IT for our notable Finance (Healthcare Sector) client. The role is permanent on a hybrid working model (Minimum one day per week in the office) and is paying a salary of £95,000 - £120,000 per annum dependent on experience.

About the Role:

On behalf of our client, a leading finance company specialising in retail point of sale credit within the healthcare sector, we are seeking a highly skilled UX Lead / Head of IT. This is a unique role for a commercially-minded leader who excels in IT management and user experience but is also willing to get hands-on when necessary.

The emphasis of this role is on leadership—building, motivating, and managing a high-performing team while ensuring the delivery of key projects and continuous improvement initiatives. While a strong technical background is beneficial, the primary focus is on management, communication, and project delivery. The successful candidate will be a natural leader, able to drive teams and initiatives forward, but comfortable rolling up their sleeves when required.

Key Responsibilities:

• Leadership & Team Management:
  • Lead, mentor, and develop a diverse team, including internal and 3rd party UX/UI designers, developers, and IT professionals, fostering a high-performance culture.
  • Focus on people management, setting clear goals, providing feedback, and supporting team members in their development.
  • Act as the liaison between the IT/UX department and business leaders, ensuring clear communication and alignment on priorities.
  • Ensure resource planning, risk management, and stakeholder communication are managed effectively to deliver key projects.
• Hands-on Support & Technical Oversight:
  • While management is the core focus, be willing and able to get involved in technical problem-solving, system improvements, and troubleshooting when necessary.
  • Oversee the evolution and maintenance of the company’s key systems, including the core MySQL, PHP, and Yii2 MVC stack, and Bootstrap 5 front-end interfaces.
  • Guide the migration from legacy systems (Node.js, C#, Sage platform) while ensuring continued access to historical data.
• Project Management & Delivery:
  • Lead the successful delivery of critical IT and UX projects, ensuring alignment with business needs and that milestones are met on time and within budget.
  • Ensure that the user experience for both internal and external systems is optimised, promoting efficiency and usability across the board.
  • Collaborate with cross-functional teams (Product, Marketing, Operations) to deliver seamless and high-quality digital experiences.
  • Maintain focus on security, scalability, and efficiency of all systems to support the company’s growth and operational goals.
• Commercial & Communication Excellence:
  • Utilise strong commercial acumen to align IT and UX strategies with broader business objectives, particularly around growth, cost-efficiency, and customer experience.
  • Communicate effectively with non-technical stakeholders, ensuring they understand project scope, timelines, and outcomes.
  • Foster strong relationships with third-party vendors, ensuring that external resources complement the internal team and business goals.

Essential Skills & Qualifications:

• Proven management experience in a leadership role within IT or UX, with a track record of leading teams and delivering key projects.
• Experience managing cross-functional teams and delivering strategic initiatives, especially in IT and UX environments.
• While technical knowledge is important (PHP, MySQL, MVC frameworks), the ability to manage people and projects is paramount.
• Strong commercial acumen, with the ability to align technology strategies with business goals.
• Excellent communication skills, capable of translating technical solutions into business terms and managing stakeholder expectations.
• A hands-on approach when necessary, with the willingness to dive into technical challenges while maintaining a clear focus on team and project management.

Why Join?

This is an incredible opportunity for a management-focused leader to take ownership of IT and UX functions in a growing business. Our client is offering a competitive salary, hybrid working flexibility, and the chance to play a key role in shaping the company’s future success.