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On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st line technical support queries in a professional manner, always maintaining a high degree of customer service.
The IT Service Technician will be responsible for:- Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
- Prioritise incoming queries
- Answering calls, dealing with email requests, Face to face/ at desk support, remote support for teams outside Head Office.
- Drive service improvements and add value to processes
- To carry out routine configuration and installation of software and hardware.
- To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer.
- Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer.
- Azure Active Directory Maintenance
- Desktop Support – Win10 & MacOS
- Device Management & Monitoring – Solarwinds
- IOS/iPhone/IPad support and configuration
- IT Service Desk tools – eg FreshService, remote desktop support
- Free Breakfasts
- Subsidised lunches
- Pension
If this sounds like your perfect role, click Apply without delay!
IT Service Technician – Alderley Edge
