Customer Service Administrator

Customer Service Administrator

Aldershot

£23,000-£24,000pa

Benefits Include:

• A supportive and close-knit team environment.
• Onsite parking for convenience.
• Monday to Friday, office-based working hours-no weekends!
• Opportunity to contribute to a growing company.

Role Overview:

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.

As a key member of the team, your responsibilities will include:

• Acting as the first point of contact for customer inquiries via phone and email.
• Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
• Handling online quotations and orders.
• Inputting orders into the system with accuracy and efficiency.
• Sharing product knowledge with customers to provide support and advice.
• Collaborating with the Customer Service Manager to deliver an excellent customer experience.
• Troubleshooting delivery issues and demonstrating empathy when resolving problems.
• Assisting the team with other administrative duties as required.
• Experience Ideally Required for this Role:

The ideal candidate will:

• Possess excellent communication skills, both verbal and written.
• Have at least 1 year of experience in an office-based customer service role.
• Thrive in a high-pressure environment.
• Demonstrate great attention to detail.

Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now.