Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR - ALDERSHOT - £24K

My client is a friendly family business, based in Aldershot, Hampshire. Their founders are entrepreneurs and therefore look to build teams with employees who possess a similar skill set in taking initiative and finding a way to achieve excellence in their roles.

In 2019, they refurbished their 60,000 sq ft factory to include breakout areas for employees, a training facility for ongoing support, a studio for videography and photography, and a showroom for customers to experience the full product range and service offering. They really value creativity and innovation, these are the perfect areas to increase communication with colleagues and generate ideas.

You will be working with a successful team and a forward thinking, modern business that is focused on delivering the highest level of Customer Service. Responsible for covering the tasks and duties as required within the Customer Service Team; where you will be primarily responsible for communicating with distributors, winning orders and administering the order’s entire order process, from quote through to delivery ensuring a high level of Customer Service is maintained.

This is a busy and varied role that would suit a highly organised and structured individual who is used to completing tasks to strict deadlines.

Working hours are 08.30-17.30 Monday to Friday - this is an office based role, no remote working.

Responsibilities:

• Building relationships with customers and delivering outstanding customer service
• Dealing with a high number of telephone calls and emails
• Accurately administrating orders from quote to delivery
• Ensure any customer queries are dealt with in a timely, friendly and professional manner
• Any recurring issues or areas of concern to be highlighted to the Customer Service Manager
• Liaise with internal production and despatch functions, as well as Courier Companies
• Attending Meetings
• Must escalate complaints to the Account Manager or member of the department Management team and have the ability to ensure all accurate information is passed on so that an informed decision is made
• Upsell where possible and cross sell across brands

My client offers fantastic benefits including:

• Access to internal and external training, funded by the business
• Workplace pension scheme
• Cycle storage
• Referral bonus when you bring your friends to join the team
• Credit to spend each year on our products
• 28 days of holiday a year (including public holidays).

If you have excellent communication skills, along with good IT skill and has fantastic customer service skills this could be role for you.