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An exciting opportunity based in Aldershot for a passionate 1st Line Support Engineer.
The ideal candidate will have previous experience in delivering excellent customer service and have a passion working within IT.
Duties and key responsibilities will include:
Providing excellent initial 1st line support to customers
Resolve queries or issues such as login issues and application errors
Troubleshoot and solve technical issues raising them to senior IT Engineers
Support with remote access
Log all customer support calls and ensure all information/documents are tracked
Visit on site to assist in implementation and installation of new systems and software
Support other team members as and when required
Key skills required by the successful candidate:
Good experience within a customer service background
A technical mindset
An understanding of Networking with SQL
Knowledge of using CRM Systems (Salesforce) desirable
Fantastic problem solving skills
Experience of working under pressure in a busy environment
In return my client offers a fantastic working environment as part of a friendly, close knit team, parking on site and the opportunity to progress and develop! Apply now to be considered for this fantastic role!
