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This is a Facilities Management role for a renowned national company, with the opportunity to support the provision of FM services to the clients of the Farnborough office.
Job Specification
- Responsible for managing the delivery of the site services and resolve any issues that may arise. Site services provided shall include Post/deliveries, Cleaning, Vending management, Office Services, Waste, Hard Services, in line with account processes, SLA's/KPIs.
- Control & Management of site financial budget - Using the financial systems, this role will be accountable for accurate forecasting, and attending periodic client review meetings.
- Raising of Purchase Orders, managing FCR's (Funding Client Requests)through to closure. Occasional ad-hoc support for wider UK account portfolio may be required
- Control & Management of third-party contractors - Completion of Inductions, maintenance of QHSE paperwork and escorting around site
- Responsible for ensuring full compliance for the delivery of services this company are responsible for in accordance with all QHSE requirements.
- Completion of required monthly Health & Safety documents within required time lines. (Monthly workplace Inspection, Monthly Hazard Reporting, Monthly Self-Assessments and Safety Observations)
- Manage and maintain the compliance tracker for site
- Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI's are met.
- Manage and perform meeting room set ups and bookings in line with client requirements.
- Support the co-ordination and testing of Business Continuity Planning for the site.
- Responsible for ensuring that all equipment is maintained and operated in a safe manner.
- Ensure customer satisfaction is established and maintained by providing a quality and pro-active service
- Support and communicate with clients, customer base within your area of responsibility providing proactive support.
Personal Specification
- Exceptional Customer Service Skills
- 5 years in a similar position in an FM or related services environment
- Good knowledge of SLA's/KPI's
- Good understanding of contracts and negotiations
- Experience in dealing with suppliers/contractors
- PC literate - Microsoft systems
- Competence in oral and written skills
- Ability to work to pressured deadlines.
- Strong finance skills with budget management experience essential
- Having a Flexible approach to ensure time critical projects are appropriately supported.
- Must be able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail.
- Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.
- Security Clearance requirements are essential.
