Project Engineer. Please note this is NOT an IT Role - Please only apply if you have electronic, electrical or mechanical engineering experience. Our client is seeking a highly organised and detail-oriented Customer Support Engineer to join our team on a 12-month fixed-term basis. This hybrid role is integral to supporting our automotive/aerospace manufacturing operations, ensuring seamless customer relations, service request management, and system efficiency. Project Engineer - Key Responsibilities:- Customer Relations: Act as the first point of contact for customers, managing inquiries and service requests with professionalism and efficiency. - CRM/System Management: o Utilise Salesforce (or similar CRM platforms) to manage customer interactions, update records, and track service delivery. o Optimise CRM usage to streamline workflows and enhance reporting capabilities. - Administrative Support: o Coordinate and document customer interactions, technical service requests, and action plans. o Maintain accurate records and ensure compliance with internal policies and procedures. - Reporting & Analysis: o Generate and analyse reports on service requests, customer satisfaction, and operational performance using Excel and other tools. o Provide insights to improve service quality and operational efficiency. - Cross-functional Collaboration: Work closely with engineering, production, and sales teams to resolve technical issues, escalate concerns, and ensure alignment across departments. Project Engineer - Skills & Experience:Essential: - Proven background in mechanical or electronic engineering, manufacturing, or a related technical field. - Strong knowledge of CRM systems, particularly Salesforce. - Advanced proficiency in Microsoft Excel - Experience in customer relations and administrative-heavy roles. - Ability to manage multiple tasks with excellent organisational skills and attention to detail. - Excellent communication skills, both written and verbal. Contract: 12-month fixed term contract - full-time permanent days
Back to searchProject Engineer
SF Recruitment
Posted 11 hours ago, valid for 14 days
Aldershot, Hampshire GU124UH, England
Full Time
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Sonic Summary
- The Project Engineer position is a 12-month fixed-term contract focused on supporting automotive and aerospace manufacturing operations.
- Candidates must have a background in electronic, electrical, or mechanical engineering, with experience in customer relations and administrative roles.
- The role requires strong knowledge of CRM systems, particularly Salesforce, and advanced proficiency in Microsoft Excel.
- The salary for this position is competitive, though specific figures are not provided in the job description.
- Applicants should possess excellent organizational skills and be able to manage multiple tasks effectively.
