Customer Support Engineer

Customer Support Engineer - 12-month fixed term hybrid. Our client is seeking a highly organised and detail-oriented Customer Support Engineer to join our team on a 12-month fixed-term basis. This hybrid role is integral to supporting our automotive/aerospace manufacturing operations, ensuring seamless customer relations, service request management, and system efficiency. 

Support Engineer - Key Responsibilities:
- Customer Relations: Act as the first point of contact for customers, managing inquiries and service requests with professionalism and efficiency.
- CRM/System Management:
o Utilise Salesforce (or similar CRM platforms) to manage customer interactions, update records, and track service delivery.
o Optimise CRM usage to streamline workflows and enhance reporting capabilities.
- Administrative Support:
o Coordinate and document customer interactions, technical service requests, and action plans.
o Maintain accurate records and ensure compliance with internal policies and procedures.
- Reporting & Analysis:
o Generate and analyse reports on service requests, customer satisfaction, and operational performance using Excel and other tools.
o Provide insights to improve service quality and operational efficiency.
- Cross-functional Collaboration: Work closely with engineering, production, and sales teams to resolve technical issues, escalate concerns, and ensure alignment across departments.

Support Engineer - Skills & Experience:
Essential:
- Proven background in engineering, manufacturing, or a related technical field.
- Strong knowledge of CRM systems, particularly Salesforce.
- Advanced proficiency in Microsoft Excel
- Experience in customer relations and administrative-heavy roles.
- Ability to manage multiple tasks with excellent organisational skills and attention to detail.
- Excellent communication skills, both written and verbal.

Contract: 12-month fixed term contract - full-time - 2 days in the office (more initially.)