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Exciting Opportunity - Front Desk Administrator (Ministry of Defence)
Employer: Brookstreet - temporary ongoing assignment
Location: Aldershot Combined Medical Practice | Aldershot Centre for Health | Hospital Hill | Aldershot | GU11 1AY
Pay Rate: 14.19 per hour | 37 hours per week
Schedule: Monday-Thursday 08:00-16:30 (30-min unpaid lunch) | Friday 08:00-13:00
Contract Duration: Until 31/03/2025 (with potential for extension based on performance and budget)
Brook Street is thrilled to partner with the Ministry of Defence to offer an exciting opportunity for a Front Desk Administrator to join the team at Aldershot Centre for Health. If you're an organised, proactive individual with a passion for delivering excellent administrative support in a healthcare environment, we want to hear from you!
Why Join Us?
- Make a Difference: Play a vital role in supporting the healthcare of service personnel and entitled civilians.
- Career Development: Gain valuable experience in a unique healthcare setting with potential for contract extension.
- Dynamic Environment: Work across two sites (Aldershot and Minley) and collaborate with a multidisciplinary team.
- Competitive Pay: Earn 14.19 per hour with a consistent weekday schedule.
Your Role:
As a Front Desk Administrator, you will be the welcoming face of the medical practice, ensuring smooth day-to-day operations. Your responsibilities will include:
- Front Desk Management: Opening/closing the practice, managing reception areas, and providing exceptional customer service.
- Administrative Support: Handling patient records, clinic preparation, appointment scheduling, and data entry.
- Communication Hub: Facilitating communication between patients, clinical staff, and external healthcare agencies.
- Compliance & Security: Ensuring adherence to Health & Safety, Data Protection, and Ministry of Defence protocols.
- Team Collaboration: Supporting practice staff with administrative tasks and contributing to service improvements.
Key Responsibilities:
- Maintain clean, organised reception and patient waiting areas.
- Prepare documentation for clinics, process patient records, and manage referrals.
- Handle enquiries, incoming calls, and assist visitors with professionalism.
- Manage repeat prescriptions and ensure clinical rooms are fully stocked.
- Use and supervise the Defence Medical Information Capability Program (DMICP) system after full training.
- Assist with invoicing, minute-taking for team meetings, and organising travel arrangements when required.
What We're Looking For:
- Proven administrative experience (healthcare or medical environments preferred).
- Strong organisational skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in IT systems (training provided for DMICP).
Requirements:
- Ability to pass a standard DBS check.
- A clear 3-year activity history for our checks.
Ready to Apply?
If you're enthusiastic about providing top-tier administrative support in a healthcare setting, apply today and become a valued part of the Ministry of Defence team. This is your chance to contribute to an organisation that makes a real difference!
Don't miss out - apply now to take the next step in your career!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
