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- Lead on co-produced, bespoke customer support and move-on plans, involving all key stakeholders (e.g. family, other support providers)
- Complete regular reviews of support and risk assessments for customers
- Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services
- Ensure the safety of our customers by following local safeguarding procedures, recognising, and acting on any significant risks and escalating appropriately
- Record and update clear, factual, accurate, strengths-based customer information on the appropriate digital platforms
- Be reactive to support needs as they arise and be able to take the lead on working in a multi-disciplinary way
- Support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively
- Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services
- Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working
- Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers
- Produce reports and other written documentation as required to support service delivery
- Develop, co-ordinate and deliver a ‘group-based activities’ programme for the service
- Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice
- Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues
- Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other interventions
- Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions
- Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups
- Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results
- Experience of coaching, training or mentoring techniques
- A recognised, recent, formal care, support, or housing qualification
- Knowledge and proven continuous personal development of working with vulnerable adults
- Be a team player with a caring, empathic, supportive, flexible and resilient ‘can-do’ attitude
- Have conflict resolution skills and be confident and consistent when making decisions
- Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services
- Enhanced DBS Check
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
