Back to search
Benefits Include:
- Competitive salary with opportunities for progression
- Supportive and collaborative team environment
- Exposure to diverse technical challenges and solutions
- Onsite visits providing hands-on experience
- Professional development and training opportunities
Role Overview:
Are you an experienced IT support professional looking to take the next step in your career? Our client is seeking a 2nd Line Support Engineer to provide exceptional technical assistance and troubleshooting to their customers. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Provide high-quality 2nd line support to clients
- Troubleshoot and resolve technical issues efficiently
- Handle customer queries in a professional and timely manner
- Assist with remote access support for clients
- Log and track all customer support inquiries and documentation
- Conduct onsite visits when necessary
- Install and configure new systems and software for businesses
- Support other team members as required
Experience Required for This Role:
- Minimum of 2+ years' experience in a 1st line support role, with exposure to 2nd line support
- Strong understanding of Networking with SQL
- Solid customer service background with excellent communication skills
- Exceptional problem-solving abilities
- Experience working in a fast-paced, high-pressure environment
Why Join Our Client's Team?
This is a fantastic opportunity to join a growing company that values its employees and offers exciting career prospects. You'll gain exposure to a variety of technical challenges while working in a supportive and collaborative environment. If you're looking for a role that allows you to expand your technical expertise and make a real impact, this is the perfect opportunity for you! Apply now to be considered for this role!
