Group Service Director - Residential

Are you an experienced service management professional looking to lead a high-performing team and drive operational excellence? We are offering an exciting opportunity to join a global leader in the heavy machinery industry as aGroup Service Director, based inAlexandria, Egypton a residential basis.

About the Role:

In this senior leadership role, you will be responsible for driving profitable growth across multiple service operations, with a focus on innovation, technology, and world-class standards. You will lead strategic initiatives, manage key performance metrics, and develop high-impact service offerings in the construction and power markets.

Key Responsibilities:

• Lead and manage service operations, ensuring safety, profitability, and operational efficiency.
• Review and optimize service contracts, rebuild processes, and technology-driven maintenance programs.
• Work with internal teams to implement world-class ERP processes and customer support systems.
• Develop annual revenue and gross profit budgets for multiple business units.
• Manage service training programs and ensure technical excellence across teams.
• Conduct quarterly service management meetings to drive best practice sharing.
• Collaborate with product sales teams to ensure alignment on service initiatives.
• Provide continuous mentoring and development opportunities for team members.

Candidate Profile:

We are seeking a driven and experienced professional with:

• A degree inMechanical or Electrical Engineering.
• At least15 years of service management experience, ideally with a global machinery manufacturer or dealership.
• Proven leadership skills and the ability to develop high-performing teams.
• Strong problem-solving capabilities and a focus on delivering world-class customer service.
• Excellent communication skills and fluency in English.

Benefits:

• The role is based inAlexandria, Egypt, on a residential basis.
• 40 days of annual leave.
• Flight allowance:
• For single candidates:4 flights home per year.
• For candidates relocating with a spouse:2 flights home per year for you and your spouse.

This is a unique opportunity to lead a large-scale service operation and make a significant impact in a growing market. If you are a dynamic leader with a track record of success in service management, we encourage you to apply.