Infrastructure Lead

We have an opportunity for a highly motivated and skilled Infrastructure Lead to join our dynamic team in Aberdeen. The ideal candidate will have previous experience of leading or supervising a technical team and will bring a passion for technology and a commitment to delivering outstanding results. You will lead a small team in addition to providing operational and project support in an enterprise setting. If you are a team player, possess excellent communication skills and have a strong technical background wed love to hear from you.

What youll do

• Technical and service quality assurance
• Leading the prosource.it team
• On-call rota management
• Serving as the last internal point of escalation for technical or functional queries
• Managing incidents, requests, problems and changes in accordance with ITIL processes
• Carrying out capacity management, knowledge management and asset management in accordance with ITIL processes
• Planning and implementing changes in accordance with change management processes
• Engaging and coordinating with third-party vendors and support providers as required
• Managing the full lifecycle of all software and services within the service scope

• Enterprise infrastructure support experience ideally within medium to large enterprise setting
• Previous experience of supervising or leading teams
• Excellent communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level
• Experience of installing, configuring and supporting infrastructure technologies and products in both virtual and physical environments
• Working experience of the following:
• -Microsoft Windows Server
• -VMware vSphere
• -Microsoft Azure management and support
• -Active Directory and Azure Active Directory
• -Network Support (Firewalls, routers, Switches, wireless)
• -Microsoft 365
• Experience of dealing with third-party vendors and support providers
• Knowledge of Information Security best practices
• Skills in root cause investigation and the ability to resolve business critical issues
• An awareness of emerging technologies and demonstrable desire to stay current
• Problem solving skills
• Ability to be self-supporting and proactive
• Experience and understanding of working within an ITIL environment
• Relevant technical certificationssuch as Microsoft, VMware etc.
• Willingness to participate in an on call rota

What Youll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

• Company Pension Scheme
• Private Medical Insurance
• Private Dental Insurance
• Group Income Protection Plan
• Group Life Assurance
• Cycle to Work Scheme
• Prosocial Events
• Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the companys mission.We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to our talent team.

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.

About us

prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of can do and how can I help individuals committed to teamwork, partnership, service excellence and delivery.