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The right candidate will be:
- Supervising the daily operations of the depot & road freight demands, while liaising with the team(s) in our other hubs, making sure good and efficient planning at all times;
- Manage and develop team members to enable operational objectives to be met;
- Monitor activity to ensure that business is retained through effective communication and customer service;
- Maintain awareness of the Company products;
- Prepare performance progress reports for senior management on a monthly basis;
- Ensure effective month end procedures are in place, making sure all trade routes are performing to the standard margin and gross profit accuracy reporting on any shipments falling outside of budget;
- Regularly review credit limits to ensure they are not exceeded;
- Review and update requirements and customer rate profiles as required;
- Handle employee absences in line with Company policy;
- Manage the teams holiday requirements, ensure daily operations are covered at all times and that customer service is not affected;
- Ensure that specific customer requirements are met by working with the commercial team to produce any bespoke Standard Operating Procedures and Service Level Agreements;
- Continuously develop strong working relationships with key customers and suppliers;
- Develop constructive working relationships with overseas agents and offices and internal offices and departments resolving any concerns by ensuring corrective action is taken;
- Communicate health and safety and all insurance/legal compliance issues;
- Provide constructive input to the weekly team meetings, working as a team to provide best practice outcomes for the business as a whole; and
- Any other duties as required by management for the smooth and efficient operation of the department.
- Work with the operations team to continually improve processes and business performance;
- Achieve agreed individual objectives; and
- Understand and adhere to all Woodland policies and procedures relevant to the role.
- Support changes in the role necessary to take the department and business forward; and
- Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
