Customer Experience Advisor

Customer Experience Advisor

Location: Alfreton, DE55 7JR
Salary: £23,000 - £25,000 + Additional bonus
Contract: Full time, Permanent
Benefits: 23 days holiday, Auto enrol pension scheme, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided

We are Mobility In Motion (MiM) and we are recruiting!

You’ve probably not heard of us, however, don’t let that put you off.

You will be joining a family-owned business which is expanding rapidly in the UK and internationally. There is a positive, friendly and encouraging family culture across the business.

There’s one purpose at the core of everything we do, that’s to change people’s lives by improving mobility. We believe everyone should enjoy the freedom which comes from making car travel easy and accessible to all. Which is why we specialise in remarkable innovations for everyday life.

We operate in a growth market and are the market leaders in our area of expertise and we have doubled in size again and again over the last few years and continue to grow.

What do we do?

We offer a full range of accessible driving aids and vehicle adaptations that will give our customers the independence they desire. Our products are genuinely liberating and transformative.

Due to continued business growth, we have requirement for a Customer Experience Advisor to join the Sales and Marketing Team.

The Role – Customer Experience Advisor:

• Receive In-bound enquiries from all sources
• Advise the customer on products and services that would best suit their needs
• Maintain a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
• A willingness to learn and a track record of improvement via personal development and/or training courses.
• Be cross trained across all areas of the sales function and maintain an excellent level of product knowledge through self-study and supported development
• Ensure all customers are advised considerately through the decision-making process
• Update the database/CRM with customer records
• Resolve any sales related issues with customers

There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups!

You will have the opportunity to see your customer through the whole process. We only contact customers who have contacted us.

The Ideal Candidate:

We are looking for a Customer Experience Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner. 

We are looking for you to provide excellent customer service, building trust and considerately helping people through the decision-making process.

In addition to this it would be great if you had:

• A genuine passion for helping people.
• Consistency and a positive attitude to your working day.
• Excellent communication skills and strong telephone manner.
• Excellent attention to detail.
• Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
• Call centre, customer service or sales experience is an advantage but more importantly your attitude is.
• Ability to be flexible and adapt to changing situations and / or systems.
• A willingness to learn and a track record of improvement via personal development and/or training courses.

We want a person who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.

If you’re looking for a job where you can genuinely go home at the end of the day saying that you’ve made a positive difference to someone’s life, then let’s have a conversation.

Click on “APPLY” today!