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About Us
The Wanzl Group is a global leader in providing innovative retail equipment and services across the logistics and retail sectors. As the largest subsidiary of Wanzl, the Wanzl UK Group turns over approximately £80 million annually and employs around 700 staff throughout the UK and Ireland. Join our dynamic team and contribute to our mission of delivering excellence and innovation.
Your Role
As a Service Account Co-Ordinator, you will be the key player in ensuring seamless service delivery from taking customer service requests to coordinating the activities of engineers, contractors, and other personnel. This role is perfect for someone who is self-motivated, organized, calm under pressure, and a confident communicator. You will work independently and take ownership of your tasks, ensuring a positive client experience.
Key Responsibilities
- Customer Correspondence:Write and respond to routine correspondence and answer ad hoc queries from service customers in a timely manner, providing clear and concise solutions.
- Autonomous Action:Take responsibility and initiative without the need for day-to-day direction.
- Client Liaison:Manage the companys liaison with clients to facilitate a seamless contract delivery process.
- Customer Service:Provide high-touch customer service by building and maintaining client relationships, following departmental processes, and identifying continuous improvement opportunities.
- Invoicing:Ensure invoices are raised correctly and invoice values are maximized.
- Data Management:Input, verify, and correct data as necessary; obtain further information for incomplete records.
- Team Support:Assist other members of the Service team when needed.
- Ad-Hoc Tasks:Perform other ad-hoc tasks and projects as required to ensure the smooth running of the service office.
- Departmental Assistance:Assist the line manager with departmental responsibilities.
- Customer Portal Management:Assist with the management of customer portal accounts.
Skills and Qualifications
- Essential:
- Computer literate with Microsoft Office experience.
- Enthusiastic and a good team player.
- Ability to work quickly while maintaining high levels of accuracy.
- Experienced in data entry with a keen eye for detail.
- Confident with the ability to communicate at all levels, via phone and email.
- Ability to work independently and as part of a team.
- Good customer service skills.
- Office-based role.
- Opportunities for professional development and career progression.
- Supportive and inclusive work environment.
- On-site parking
- Access to a range of store discounts including cinema tickets and holiday booking sites.
Monday-Friday 40 hours per week
Why Join Us?
At Wanzl UK, you will be part of a forward-thinking team that values innovation, quality, and continuous improvement. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real impact in the industry.
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