Customer Experience Advisor

Customer Experience Advisor

Salary: £23,000 per year

Location: Somercotes, Alfreton

Hours: Full time, shifts are either 9am – 5pm, 9.30am – 5.30pm or 10am – 6pm

Hybrid working is available once fully trained. They also offer a 9-day working fortnight where you can compress your hours and have 1 day off per 2 weeks.

Duration: 12-month contract

This is an amazing opportunity to work for a household name brand within the health and wellness space. They are looking for 3 people to join their Customer Experience team where you will be the first point of contact for new members.

No previous experience within customer service? No problem! We are looking for people who have a genuine warmth and who can be a positive, non-judgmental voice at the end of the phone.

You will be providing advice and knowledge over the phone, answering any queries, and helping members feel at ease.

Purpose of the role: 

Welcome customer calls and engage customers in genuine, enjoyable conversations to understand their needs and provide them with help at first point of contact wherever possible. Respond to customer emails taking ownership of customer issues. 

Perks and benefits:

• a personalised induction and training programme
• apply to work a nine-day fortnight (earning an extra day off every two weeks!)
• BUPA cover - includes cash back on various healthcare expenses, virtual GP service, access to a 24/7 advice phone line and counselling sessions
• Life assurance cover
• option to work from home one day a week
• Family friendly leave - enhanced pay
• onsite gym, free exercise classes, cycle to work scheme
• subsidised restaurant - serving delicious, homemade food each day
• regular social events
• 34 days holiday a year (including bank holidays)

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