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HOURS: 08:30-17:00 Monday-Friday
SALARY: £23,920
BASE: Eurocell Head Office, South Normanton, Alfreton
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are currently recruiting for a Customer Care Coordinator within our Customer Services team to support and ensure all customer purchase orders are correctly processed as sales orders using SAP on a daily basis.
WHAT OUR CUSTOMER CARE COORDINATORS DO:
- Enter sales orders daily on to the Esker system
- Check and review sales orders entered by colleagues are correct
- Answer incoming customer calls on a daily basis
- Regularly update FreshDesk and / or C4C in line with current process
WHAT WE NEED FROM OUR CUSTOMER CARE COORDINATORS:
- Previous Customer Service experience essential
- Strong communicate skills along with being customer focused
- High attention to detail along with excellent time management skills
- Computer literate - SAP experience an advantage
- You will be rewarded with a very competitive basic salary of £23,920.00
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.
Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.
Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page
