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Control Room Administrator

Richford Motor Services Limited
Posted 20 hours ago, valid for a month
Location

Alfreton, Derbyshire DE55, England

Salary

£11.5 per hour

Contract type

Full Time

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Sonic Summary

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  • Richford Motor Services Ltd, based in Alfreton, Derbyshire, is seeking full-time call handlers for their busy control room managing vehicle breakdowns across the UK.
  • Candidates should have experience in handling large volumes of phone calls and managing customer expectations during breakdown situations.
  • The position offers a salary of £25,000 per year and includes a typical working pattern of 4 shifts on and 4 shifts off, with the possibility of overtime.
  • Successful applicants must be able to work any day of the week, including weekends and bank holidays, with shifts running from 0700 to 1900.
  • Benefits include a company pension, on-site parking, and opportunities for career progression and additional earnings through overtime.
Richford Motor Services Ltd of Alfreton Derbyshire was established in 1990, providing 24 hour breakdown for lights and commercial vehicles.

Over the years Richford Motor Services have established themselves as one of the largest vehicle recovery operators within the UK, operating out of over 9 depots to offer their customers a reliable, consistent and affordable service for all their vehicle needs.

With a fleet of over 180 vehicles equipped with the latest equipment on-board, Richford Motor Services can cater for all customer requirements no matter how big or small.

We are accredited by IVR which is industry standards, we are a registered training provider and regularly put our staff through courses to maintain the highest standards of service.

Richford Motor Services Ltd not only move your vehicles from A to B, but we can repair in our workshop or body shop for an all under one roof solution, whether you are an individual with 1 vehicle, or a fleet of vehicles.

We are looking to recruit call handlers to join our team based in Alfreton Derbyshire, this is a full time position, on a permanent basis with immediate training and start available.

We are a busy control room managing vehicle breakdowns across the UK, the ideal candidate will already have experience in dealing with large amounts of phone calls in managing (inbound and outbound) customer expectations in their hour of need, processing the breakdown and ensuring the correct resource arrives with the customer and their vehicle.
Please note: The typical working pattern is 4 shifts on 4 shifts off with option of overtime, you must be able to work any day of the week, inc weekends, bank holidays.
Shifts will be 0700-1900 on a rolling pattern.

Part-time working would be considered for the right candidate.

Opportunity of overtime to increase earning potential as well as career progression

You must be able to pass DBS / Police checks

Benefits:
  • Company pension
  • On-site parking
Schedule:
  • 10 hour shifts
  • 12 hour shifts
  • Overtime available

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.